Security Information

Security Information

- Make sure to keep your security information discrete; that includes credit card number, ATM number and secret code, e-services user name and password. Be careful not to share this information on the phone or by email, even to people you trust.

- Don’t give out your personal information to anyone.

- Make sure your password is made up of letters, numbers and symbols.

- Change your password regularly, especially if you feel it is known to someone else.

- Only save your password on your mobile phone or computer if it is not apparent to anyone else.

- Don’t write down your credit card or ATM numbers on the same paper. Make sure they are saved somewhere more secure.  

- Make sure to shred the paper provided to you by the bank that has your credit or ATM card numbers t, after you check to make sure everything works properly.   

- Make sure your password is strong, easy to remember but difficult to be guessed by others in order to access your bank account information online.

- Remember: EALB will never ask you to update your secret information or numbers on the phone or online.

- Don’t fill out any forms that require your secret information via email or the internet.

- Make sure to destroy expired cards.

- Pay attention when using ATM machines. Don’t use the machine if you notice other devices, wires, adhesives or magnetic material.

- Make sure the keys on the ATM machine are not fake. If you feel it has more than one layer, don’t use it. Hackers may install fake keys that look exactly like the real ones to get a hold of your secret number.

-The ATM machine shakes your card when entered and ejected to ensure security of the information. If the card is stuck don’t force it into the machine.

- When entering your pin at the ATM machine, make sure you stand right in front of the keys to make sure your secret number is not visible to others. Use your hand to hide the keys.  

- If your card is stuck in the machine, do not leave before you receive a message on the screen that confirms that your card has been withdrawn by the machine.

- Don’t accept any offers to help you use the ATM machine from strangers.

- If you suspect that your secret number has been hacked, immediately ask to change it or cancel your card.

- If you make purchases with your credit card, make sure you witness your card being swiped. 

- If the merchant asks to swipe your card more than once, don’t accept unless you have a receipt that confirms your card was declined the first time.  

- If you want to shop online, it’s advised that use a special online card.

- Subscribe to EALB’s SMS service to receive information about transactions on your account and take immediate measures if you suspect unusual activity.

- Don’t use e-services at internet cafes or public places.

- When accessing your bank account online, write the address in the address bar not in the search engine. This is to avoid fraudulent sites.  

- Make sure your e-service address is a safe link that starts with https.

- After using our e-service, make sure you log out by clicking on logout or exit. Don’t just close the page.

- Don’t respond to emails claiming you have a chance to win money or those requiring your account number to transfer money. Those emails are aimed at hacking your account information.  

- Check your bank account regularly to ensure it’s not being hacked and immediately report any suspicious activities.

Online Banking